Can I ask for my account data to be deleted?

You can request deletion through live chat, WhatsApp support or privacy@cknaga.net. We assess the request against payment tracing, dispute handling and legal duties before confirming what can be removed.

Reference

Privacy Policy for your cknaga account

Q: Can I ask to see the data linked to my account?

Yes. Contact live chat or privacy@cknaga.net with your username and registered mobile number. We verify account control first, then share the account areas we can disclose under local law.

Your cknaga account keeps lobby activity, wallet records for DANA, OVO, GoPay and QRIS, and privacy choices in one place, so you can open an account with a…

DANA recordsOVO recordsGoPay recordsQRIS recordsDevice controls

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What this policy covers

cknaga Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy explains how we collect, use, store and update data linked to your account, wallet and lobby activity. When you create an account, we ask for account details such as username, mobile number and password so you can sign in and recover access. When

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you use DANA, OVO, GoPay or QRIS, we keep transaction references, channel names, timestamps and status changes so wallet checks can be traced. We may also record device type, IP region, language setting and security events when you enter areas such as Lightning Roulette, Cleocatra or
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the sportsbook. Access and eligibility depend on local law and are available only where local law permits. We do not sell your account data. We share limited records only with payment processors, security checks, support tools or legal requests that apply to us.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Three ways to reach privacy support

Privacy questions need a clear route, not a generic inbox. We give you direct paths for account data checks, correction requests and device-access concerns.

DATA HANDLING

How we manage six privacy points

A privacy request is easier when you know which record we are checking. Our team separates account identity, wallet activity, game session logs, cookies, device access and support contact history.

Account identity

We use your username, mobile number and password hash to run sign-in, account recovery and support checks. You can ask us to correct profile details after confirming the registered number tied to your account.

Wallet records

For DANA, OVO, GoPay and QRIS, we store channel name, transaction ID, amount status and timestamp. These records help us trace deposits, withdrawal checks and disputed wallet activity without exposing your full payment account.

Game session logs

When you open Lightning Roulette, Rocket Crash, Super Bingo or Dota 2 markets, we may keep session time, category and result references. This supports account history, dispute checks and security monitoring.

Cookie controls

Cookies keep your language setting, session state and basic device preference. On Chrome for Android, go to Settings > Site settings > Cookies if you want to change browser-level storage choices.

Device security

Open Account > Security > Active devices to see recent sign-ins and remove a device you no longer use. We may flag unusual region changes before allowing wallet or profile changes.

Retention requests

Some records must stay for dispute checks, payment tracing and legal handling, but we remove or anonymise data when it is no longer needed. Contact [email protected] to ask what remains on your account.

Questions about your privacy rights

These answers focus on how the Privacy Policy works inside your account. They cover collection, correction, access, cookies, payment records and contact steps. If your request includes wallet activity, include the relevant DANA, OVO, GoPay or QRIS reference so we can locate the record faster.

We collect your username, registered mobile number, password hash, device signals and account status. If you add payment activity later, we also keep DANA, OVO, GoPay or QRIS references linked to that account.

Yes. Contact live chat or [email protected] with your username and registered mobile number. We verify account control first, then share the account areas we can disclose under local law.

Open Account > Profile and check which field needs updating. If the field is locked, contact support from 09:00 to 01:00 WIB and confirm your registered number before we change the record.

Those payment channels create transaction references, timestamps and status records. We store only the details needed to trace wallet activity, handle disputes and check withdrawals tied to your account.

We share limited data only when needed for payment processing, fraud checks, support tools or valid legal requests. We do not sell your account data or hand over your password.

Use your browser controls. On Chrome for Android, open Settings > Site settings > Cookies. Inside the account, signing out also ends the active session on that device.

You can request deletion through live chat, WhatsApp support or [email protected]. We assess the request against payment tracing, dispute handling and legal duties before confirming what can be removed.

Privacy Policy for your cknaga account

Three ways to reach privacy support

How we manage six privacy points

Account identity

Wallet records

Game session logs

Cookie controls

Device security

Retention requests

Questions about your privacy rights

01 What data does cknaga collect when I create an account?

02 Can I ask to see the data linked to my account?

03 How do I correct a wrong mobile number or profile detail?

04 Why does the Privacy Policy mention DANA, OVO, GoPay and QRIS?

05 Does cknaga share my account data with other parties?

06 How can I manage cookies on my phone?

07 Can I ask for my account data to be deleted?

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